Store Policy

For Domestic shipping, we use our reliable courier companies like Fedex and DTDC, Shiprocket to ship the products which are fully insured. Usually, for COD orders, the courier will call you before delivery. If you are not available on delivery, you can call them back and arrange a new delivery or you can pick it up at their available location.

We will not be responsible for any delay caused by any unforeseen delay by courier companies in delivering packages to the customer, or if the customer is unavailable at the time of final delivery.

Parcel expected to arrive you in 3-6 Business Days 

Return/Exchange Policy

Items purchased from COUNTRY MAN (our website : www.countryman.com) are eligible for free return/exchange, if returned within 7 days of delivery and are in unused condition with original tags and the packaging box being intact and share a unboxing video with us to avoid any discrepancy in receiving of authentic item.

Exchanging for something else? 

In case of an exchange, you are also allowed to choose a different product/item. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it’s less, the same can be refunded to you as store credit/refund to your bank account

Second Return/Exchanges come at a cost 

Second return/exchanges won’t be free. You have to pay a handling fee of Rs. 200, in case you would like to return/exchange it.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused(not a single dust particle on bottom and in sole), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us mail us . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question click it .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You hereby consent and agree that you have read and fully understand the Privacy Policy of the Website at COUNTRYMAN.com  You further consent that the terms and contents of such Privacy Policy are acceptable to you.

Colors

While we have done our best to display as accurately as possible the colors of the products that appear on the site, we cannot guarantee that your monitor or screen display of any color will be completely accurate, as the screens computer and electronic device screens vary.

Electronic communications

When you use the site or send us emails or other data, information or communications, you agree and understand that you are communicating with us via electronic records and that you consent to receive communications via electronic records from us periodically, and when needed. We will communicate with you by e-mail or electronic registration on our site which will be considered an adequate electronic notification / registration service.

License and site access

We grant you a limited license to personally access and use the Site and the Service. This license does not include any downloading or copying of account information for the benefit of any other vendor or any third party; caching, unauthorized hypertext links to the Site and framing of any Content available through the Site by downloading, posting or transmitting any content that you do not have the right to make available (such as intellectual property from another party); upload, post or transmit any material containing software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionate load on our infrastructure; or any use of data mining, robots or similar data collection and extraction tools. You cannot circumvent the measures we use to prevent or restrict access to the site. Any unauthorized use by you will terminate the authorization or license that we grant to you.

Price information in case of sale by us

We strive to provide you with the best products at the best price. Possible on the products and / or services you purchase from us, however, we do not guarantee that the price will be the lowest for city, region or geography. Prices and availability are subject to change without notice. The prices mentioned on the Site are not subject to comparison with the identical or similar product (s) and / or service (s) available (s) through any online or offline sale. . Pricing is subject to our pricing policy and prices will only be determined at our sole discretion.

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel. your order and inform you of this cancellation. We will have the right to change the price of the product and contact you for further instructions using the email address or telephone number you provided us at the time of registration, or to cancel the order. and to inform you of this cancellation. In the event that we accept your order, it will be charged to your credit card account. Payment can be processed before our shipment of the product you ordered. If we need to cancel the order after processing the payment, said amount will be returned to your account. No refund will be applicable to orders placed by the User under the Cash on Delivery (“COD”) option.

Cancellation by us:

Please note that there may be some orders that we cannot accept and need to cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Certain situations that may result in the cancellation of your order include limitations on the quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect in product quality. We may also require verification or additional information before accepting an order. We will contact you if all or part of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, that amount will be returned to your card account.

User cancellations

In the event of order cancellation requests, we reserve the right to accept or reject order cancellation requests for any reason. As part of normal business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we will cancel the order and provide you with the credit of same amount. A request for cancellation of an order will only be valid and accepted if it is made within 24 (twenty-four) hours of placing the order on the Site. We will not be able to cancel orders already processed or orders for which cancellation requests are made after the expiration of 24 (twenty-four) hours from the placing of the order. We have the right to decide whether an order has been processed or not. The User undertakes not to contest the decision taken by us and accepts our decision concerning the cancellation.

Fraudulent/Refused Transactions

We may continuously monitor the user’s account to prevent fraudulent accounts and transactions. Users with multiple accounts or using our services fraudulently will be liable for legal action under applicable law and we reserve the right to recover the cost of goods, collection costs and attorney fees from persons using fraudulently the site. We reserve the right to take legal action against such persons for fraudulent use of the site and any other illegal act or omission in violation of these terms and conditions. In the event of detection of a fraudulent or refused transaction, before the initiation of legal proceedings, we reserve the right to immediately delete such an account and to refuse all past and pending orders without any liability. For the purposes of this clause, we will not be responsible for any refunds.

As a merchant, we accept no responsibility for any loss or damage resulting directly or indirectly from the denial of authorization for any transaction, due to the cardholder having exceeded the predefined limit mutually agreed upon by us. with our acquiring bank from time to time.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you to avail the services on the site will be correct and accurate and you must not use the credit card that is not legally yours, that is ie in a credit card transaction you must use your own credit card. You further agree and agree to provide us with correct and valid credit card information. Further, such information will not be used and shared by us with any third party, except as required for fraud verification or by law, regulation or court order if any. We will not be responsible for any credit card fraud. The responsibility for the fraudulent use of a card will rest with you and the responsibility for “proving otherwise” will rest exclusively with you.

Disclaimer of warranty

All content, products and services on the site, or obtained from a website to which the site is linked (a “linked site”) are provided to you “as is” without warranty of any kind, express or implied, including, but not limited to, the implied warranties of the merchant’s ability and suitability for any particular use, title, non-infringement, safety or accuracy. All warranties, if any, relating to the product and services would be provided by the manufacturer / supplier of that product and not by us. Any claim relating to the same must be raised against the respective manufacturer / supplier and not against us under any circumstances. We do not endorse and are not responsible for:

1. The accuracy or reliability of any opinion, advice or statement made on the site by a party other than us,

2.  Any content provided on linked sites

3. The capabilities or reliability of any product or service obtained from a linked site. Other than as required by applicable consumer protection law, we will not be liable in any way for any loss or damage caused by a user’s reliance on information obtained through the site or a linked site, or user confidence in any product or service obtained from a site link. It is the user’s responsibility to assess the accuracy, completeness or usefulness of any opinion, advice or other content available on the site or obtained from a linked site. Please seek professional advice, as appropriate, regarding the evaluation of any specific review, tip, product, service or other content.

Limitation of Liability

You expressly understand and agree that the Company and its subsidiaries, affiliates, officers, employees, agents, shareholders and licensors will not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profit, opportunity, goodwill, use, data or other intangible loss (even if the company has been informed of the possibility of such damages), resulting from the use of the site, from the sale and provision of merchandise content or any related / unrelated services and other services offered on the site from time to time.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed on the Site are our property and / or the property of the respective persons. Users are prohibited from using any Marks for any purpose without our prior written permission or a third party who may own the Marks. All information and content, including software available on or through the Site (“Content”), is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the site for commercial or public purposes.

The Site contains copyrighted material, trademarks and other proprietary information including, but not limited to, text, software, photos, videos, graphics and the ‘All of the Company’s copyrighted content as a collective work under applicable copyright laws. The Company owns a copyright in the selection, coordination, arrangement and improvement of such content, as well as in the original content. The User acknowledges that he / she does not acquire any property rights by downloading material protected by copyright. Trademarks located on or on the Site or on a website owned or otherwise operated in conjunction with the Company will not be deemed to be in the public domain but rather the exclusive property of the Company unless such site is licensed. the owner of the trademark. in this case, this license is for the exclusive benefit and use of the Company, unless otherwise indicated.

This website is operated by COUNTRY MAN. Throughout the site, the terms “we”, “us” and “our” refer to COUNTRY MAN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, defame, harm, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall COUNTRY MAN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless COUNTRY MAN and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customercare@countryman.com.